There are many responsibilities of an MOT Administrative Receptionist. An Administrative Receptionist has the responsibility to organise, clean and maintain the reception area, however these are not the only duties you are required to do. Being an MOT Administrative Receptionist is an important role and having an understanding of the business is fundamental.
There are many benefits of being an MOT Administrative Receptionist. Many companies offer a Monday to Friday, 9am until 5pm job, which is ideal working hours. Moreover, there is possibilities of earning extra money, as there are a lot of companies that like to offer their employees a performance bonus.
This article this will give you more of an idea of the responsibilities and duties of an MOT Administrative Receptionist, as well as the benefits and the key requirements that most companies look for.
Responsibilities and duties of an MOT Administrative Receptionist
Your responsibilities and duties as an MOT administrative receptionist are;
⦁ To manage the front office and provide efficient and pleasant face-to-face customer service.
⦁ General office duties including filing, cleaning and front of house duties.
⦁ Take calls from clients and inform and provide accurate quotations.
⦁ Responding to all email enquiries.
⦁ Updating customers regularly on the progress of their repairs.
⦁ Update client files and order office supplies, and assist in invoicing.
⦁ Work closely with the accounts department to deliver an accurate purchase and sales ledger.
⦁ To manage the administration of all paperwork through the department.
⦁ To protect the company’s interest while delivering warranty and aftersales to customers who have bought vehicles, as well as garage workshop customers.
⦁ Creating job cards and ordering parts for the following days work.
⦁ To up sell garage products and services, as well as taking on new bookings.
⦁ To administer the work flow by organising and allocating work to a team of technicians to the repairs that are needed.
The Key Skills, Experience and Requirements
Most companies like you to be able to work well under pressure, in a fast paced and demanding environment. Moreover, you are required to have good organisation skills with the ability to multi-task and prioritise workload.
Furthermore, being able to build and maintain relationships with other team members within the business, customers and suppliers is one of the key requirements. It is very important to have good communication skills and outstanding customer service.
They also prefer that you have a drivers licence, with at least one years experience in customer service or in administration, however most companies provide training and experience is not required.
Benefits of working as an MOT Administrative Receptionist
There are some very good benefits of becoming an MOT Administrative Receptionist, here are some of them;
⦁ You may be entitled to a performance bonus.
⦁ Christmas and New Years annual leave.
⦁ You may be entitled to employee discounts on vehicle parts, vehicle servicing, repairs & MOT’s.
⦁ You may get friends and family discounts
Due to the upcoming change from petrol and diesel vehicles to electric vehicles, now is the time to get into this type of business, as the growth in the motor industry has increased.
If this is a role that really interests you, why not enrol yourself on our Level 1 hybrid training course. This course is designed for people who come into contact with electric vehicles and by having this qualification it will give you more of a chance in being accepted for the job.
Information about our Hybrid Training Course, Level 1
The Hybrid Training Course, Level 1, is a 2 day course. This electric vehicle training course is to raise awareness of Hybrid Vehicles. If you are an individual who has no experience in the motor industry and you want to gain knowledge of the HEV’s, then this maybe the course for you. For this course there is no entrance exam and this course is aimed at any individuals that maybe in contact with HEV’s, even if you are office based. At the end of the course, you will have a multiple choice exam. This Electric Vehicle Training Course will allow you to be more up to speed with these types of vehicles.
For more information about the course, you can contact one of our professional trainers on; 01274 965008 or 07494263621.