In this blog you will find the top frequently asked MOT Managers exam questions and answers.

The MOT Training Course exam is multiple choice and below you will see the types of questions that may come up in the final exam.

The test consists of 35 questions, to be answered in 75 minutes and spans the breadth of the content for each of the units.

The MOT Managers Course in MOT Test Centre Management has been developed in collaboration with the Driver and Vehicle Standards Agency DVSA to give learners the knowledge and skills required to manage MOT Vehicle Test Centres.

The content of this qualification has been designed to reflect the contents of the National Occupational Standards for MOT Managers.

Here is a list of the topics that will come up in the exam at the end of the MOT Managers Training Course.

The content covered includes:

• Managing the legislative and compliance requirements of a VTS
• Dealing with customer service problems and complaints
• Developing and supervising staff within a test centre and test centre quality systems and audits

The content of this qualification has been designed to cover the requirements for all prospective MOT Managers. It is based on the suite of National Occupational Standards (NOS) developed by the Skills and Education Group in conjunction with DVSA and the MOT industry in 2015.

Exam Sample Questions and Answers

Questions

1. Which of these responses are regarded as the principles of customer communication and care?

A. Eye contact listening showing interest and concern
B. Eye contact last impression and listening
C. Providing technical explanation
D. Understanding the equal opportunities policy at the test station

2. Which of the following is a requirement when a new tester is employed?

A. To get evidence of the testers annual training
B. To get evidence of the testers Level 1 qualification
C. To get a full evidence the tester is eligible to test
D. To get the testers employment reference

3. Which of the following is a requirement of the Health and safety Law?

A. So Far As reasonably practical prevent accidents from occurring
B. For staff to develop a better understanding of Health and Safety Law
C. Prevent all accidents in the vehicle testing station
D. For a staff member to obtain and maintain an accredited Health and Safety Qualification

4. What is one way to avoid the reoccurrence of a customer complaint?

A. Review and revise employment contracts
B. Review and revise procedures
C. Refuse to negotiate with the customer

5. Compliance with the Health and Safety at work Act 1974 applies to;

A. Employers and employees
B. The employer only
C. The department of transport

6. One method of formally monitoring staff performance is;

A. Speaking to customers
B. Getting feedback from colleagues
C. Checking their overtime house
D. Monthly appraisal meetings


7. What is the period of time during which testers must complete a minimum of 16 hours annual training?

A. 1 year
B. 2 years
C. 3 years
D. 5 years


8. Which of the following actions could lead to immediate cessation of authorisation for a vehicle testing station VTS?

A. Dishonestly issuing a vt20
B. Missing excessive corrosion on a testable item
C. Significant errors of judgment
D. Missing a defect on a testable item

9. How many days does a customer have to make a complaint against the issue of a VT30?

A. 3 months
B. 7 days
C. 28 days
D. 14 days

10.  A customer brings to your attention that some of the information on the VTS MOT noticeboard is out of date What is your next action?

A. Ignore the customer and carry on with your work
B. Make a note in your diary to check it next month
C. Check the noticeboard and ensure that the information is updated
D. Take the noticeboard down until you have a spare minute to update it 

Correct Answers

Question 1. A. Eye contact listening showing interest and concern
Question 2. C. To get a full evidence the tester is eligible to test
Question 3. A. So Far As reasonably practical prevent accidents from occurring
Question 4.  B. Review and revise procedures
Question 5. A. Employers and employees
Question 6. D. Monthly appraisal meetings
Question 7. D. 5 years
Question 8. A. Dishonestly issuing a vt20
Question 9. D. 14 days
Question 10. C. Check the noticeboard and ensure that the information is updated